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#RSAC Traditional strategy segregates delivery from security. Traditional strategy is doing it wrong…
Everyone, I’m sure, has had the experience of calling customer service. First you get the automated system, which often asks for your account number. You know, to direct you to the right place and “serve you better.” Everyone has also likely been exasperated when the first question asked by a customer service representative upon being connected to a real live person is … “May I have your account number, please?”
It’s frustrating and, for everyone involved, it’s...