Find answers to frequently asked questions (FAQ) about F5 Cloud Services here. If you have a question not asked below, please check out the F5 Cloud Services Discussion in the DevCentral Q&A. Our Cloud Services team will be able to help you there.

General

 What is F5 Cloud Services?
F5 Cloud services is a set of enterprise-grade SaaS services for network services, security and application delivery. F5 Cloud Services are optimized for cloud-native applications and microservices.
 What services are offered?
F5 Cloud Services plans to offer several cloud-based services. We will update this list as we roll out new services:
  • DNS As a Service (Preview) 
  • GSLB As a Service (Coming Soon)
  • Web Application Firewall (Coming Soon)
 Where do I sign up?
You may sign up for the F5 Cloud Services preview.
 What information do I need to sign up?
To register, you will be asked for the following information:
  • First name
  • Last name 
  • Email address
  • Phone number
  • Company or organization name
  • Chosen username
  • Chosen password
 Can I access F5 Cloud Services programmatically?
Yes, but not quite yet. Our API endpoints will soon be available for REST calls, and further information will be provided here.
 What is “Your F5 Cloud”?
Your F5 Cloud is a dashboard, also known as the portal, that provides a high-level overview of important items related to your services. On the F5 Cloud Services dashboard, select Your F5 Cloud (on the left side) to view stats about current users, service availability, and performance information.

Preview availability 

 Do I have to pay to use the service preview?
No. We are making the preview available free to our select customers, so you can try it out. In exchange, we ask that you email feedback to the F5 Cloud Services product team at PM-F5aaS@F5.com, about your experience with the service preview.
 Is there a limit to my usage of the service?
No. You may use the service in any manner you wish. We ask, however, that for now, you do not use the preview service for large-scale load testing or production traffic.
 How long with the preview period last?
We expect that the preview period will last approximately 6-8 weeks. We may extend the preview, however, to give ourselves the chance to get important features added, and to fix any bugs before we make the product widely available.

Accounts and Users

 What types of objects does the Cloud Services platform object hierarchy use?
F5 Cloud Services uses the following types of objects in our hierarchy:
  • User – A person who has signed up to use F5 Cloud Services
  • Organization – A business entity that can have multiple associated users and services
  • Service – A cloud service offering that is associated with an Organization and managed by Users.
 How many levels (divisions) of an organization do you support?
In our current version we support only a single organization level. However, in the future we plan to support the ability for an organization to have multiple sub-organizations.
 How many users can be associated with an organization?
During the preview an organization may have only one user. Future versions plan to support multiple users per organization.
 What is an Owner?
An Owner is a User who can manage all aspects of an F5 Cloud Services Organization. Owners can:
  • Add and remove users
  • Add, configure, and remove Cloud Services
  • View all billing and metrics for the Organization and its associated Cloud Services.
 How many Cloud Services can be associated with an Organization?
The initial release will support only the Owner role. If future releases, we plan to add additional roles to meet a variety of needs and use cases.
 What types of user roles will F5 Cloud Services support?
In our first release we will support only an Owner role. However, in future releases we will add additional roles to meet a variety of needs and use cases.
 How are Owner privileges granted to a user?
All newly created user accounts will automatically be granted an Owner role to their Organization.
 Can an Organization have more than one Owner?
In the initial release, F5 Cloud Services supports only one Owner per Organization. However, if future releases we plan to support Owners per Organization.
 How do I change my account information?
On the left side of the F5 Cloud Services dashboard, select Accounts. This takes you to the account management page. From here you can change account-related items such as your email address, phone number, and other information.

Preview: DNS as a Service

 What is F5 DNS as a Service?
In the initial release, F5 DNS as a Service will launch as a secondary authoritative DNS service, with global distribution and auto scaling, to provide a backup to their primary DNS services. The team plans to add primary DNS services shortly after the initial launch.
 Do I still use my current DNS server?
Yes. For the initial releases, you are required to configure the F5 Cloud Services DNS as a secondary DNS server. You make all configuration changes on the primary DNS server, and those changes are replicated to the DNS as a Service. F5 Cloud Services plans to add Primary DNS services at some point.

 

In the DNS protocol, there can be one primary, and multiple secondary, authoritative DNS servers. The primary DNS server always holds the true configuration, and configuration changes are made only on the primary DNS server. The primary DNS server the replicates its configuration to any secondary DNS servers. In the event the primary DNS fails, a secondary DNS server continues providing DNS responses.

 Can I use the DNS service as my primary DNS?
F5 DNS as a Service can't be used a Primary Authoritative DNS service at this time. However, DNS as a Service can process all of your DNS traffic by leveraging your "hidden primary" DNS server. This is a recommended choice, as you can hide your primary DNS and send all the traffic to F5 DNS as a Service. This configuration reduces the vulnerability of the primary DNS server being taken out by an attack, and improves DNS response times by leveraging our globally distributed DNS infrastructure and Anycast network.
 How do I configure the DNS service?
You specify which zones to send to the F5 DNS as a Service. The DNS service uses Zone Transfer (AXFR) to retrieve DNS resource records from your primary DNS server. You can configure as many zones as needed. For each applicable zone, you would need to specify an existing TSIG key.
 What happens if a host or my primary DNS service becomes unavailable?
Once you've configured your DNS to use F5 DNS as a Service as a secondary DNS server, there will be no impact to your applications if the primary DNS server become unavailable. The F5 DNS as a Service will continue to provide DNS responses. However, new configuration changes will only be possible once the primary DNS server is operational again.
 Does F5 Cloud Services protect against denial of service attacks?
Yes, F5 DNS as a Service includes protection against DNS-targeted DDoS attacks.

Support

 How do I contact support?
You can reach F5 Cloud Services support by emailing us at: 
CloudServicesSupport@F5.com.