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Virtual Desktop Infrastructure (VDI) is designed to deliver virtual, managed desktops in the corporate environment. There imageare many benefits to this model, especially when applied to traditionally high-maintenance desktops in call centers where users may not be technically savvy and insist on, oh, changing the fonts and background to be black and then calling the help desk to “fix” the problem*.  Fixing the problem becomes a simple case of pushing the clean desktop to the user.

But as VDI broadens its use from limited, internal deployments to off-site deployments supporting remote workers and disaster recovery scenarios, it becomes necessary to evaluate the infrastructure to ensure that remote access and VDI performs well and is secured.