our customer has a pair of HA LTM, the system is 10.2.4 (HF13), there is a failover cable between the active and standby devices. The master device is hung up and the standby machine is now processing traffic. I would like to ask two questions:
Force the device in offline mode before cabling it (so import configuration, set the device offline then cabling the device). Once the equipment is cabling you can swith device from offline.
You have to asked this version to support. I suppose that you have an ticket open for the rma so asked the support to provide you wanted version.
Thank you very much