I am experiencing an issue with accessing our APM with a mobile device. Initially, I thought it was only on Apple products but have since been able to recreate it on Android consistently. What happens is when you attempt to access our APM for SAML auth from a mobile device, it gives a Connection error. Then, when you refresh the mobile browser, the webtop is displayed properly or SAML is passed. On Android devices you get "ERR_CONNECTION_RESET", on Apple devices you get "Network connection was lost".
So it goes like this:
Start a session by going to https://sso.mycompany.com and get presented with logon screen.
Log in successfully and on the APM side, it's just standard AD Authentication, but it gives "Connection lost" screen. The logs also do not show it presenting the Webtop.
Then if you hit the refresh button, everything shows properly.
Any ideas would be greatly appreciated.
The first thing to do when troubleshooting APM session issues like this is to examine the log messages in /var/log/apm. Do this and look for errors that occur that may correspond to the client problems.
SAML errors, from a client perspective, usually result in a "RST" or similar behavior and are only visible on the BIG-IP log files. The logging is quite comprehensive though and usually reveals the source of the problem.