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LCD stuck in "Updating Firmware"

Hi, f5 guys,

I updated f5 i5800 before several days from 12.1.2 to 13.1.1.2, and on the LCD I see a message:

Updating Firmware

This can take up to 30 minutes...

Please do not interrupt!

It's like there is an issue with the LCD.

I can access the device through SSH, but can not see anything related in the logs. The display doesn't allow any touch activities...

I tried to check what is the problem here (in DevCentral) and find a proposal to restart service "fpdd" (as I understood this is "Front Panel Display Daemon"), but there is no such service:

[root@F5-BIGIP-Host-1:Active:Standalone] config # tmsh show sys service | grep fpdd [root@F5-BIGIP-Host-1:Active:Standalone] config #

I perused all the services, but didn't find anything known to me...

Any ideas about this behavior?

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Regards,

Preslav

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Comments on this Question
Comment made 1 week ago by Alan B. 183

In this situation, I'd open a support ticket with F5. That being said, from your SSH access does it appear to have completed the upgrade? Can you login as admin via a browser?

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Comment made 1 week ago by preslav.ilevski 283

Hi, Alan,

Via SSH and HTTPS (through a browser as admin) the access is ok, and yes, the upgrade seems completed, everything is normal except the front panel LCD - it's stuck, and there is no change for several days...

I am wondering how to fix the LCD issue.

Regards,
Preslav

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Comment made 6 days ago by Alan B. 183

Have you tried clearing the LCD using the CLI? Here's an article about that:

https://api-u.f5.com/support/kb-articles/K11094?pdf

If that doesn't work maybe a reboot will.

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Comment made 6 days ago by preslav.ilevski 283

Yes, Alan,

I executed:

for i in 0 1 2 3 4 5; do lcdwarn -c "${i}" 0; done

and there is no change...

For the reboot I want to be sure that will no failed. .

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Regards,

Preslav

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Comment made 6 days ago by preslav.ilevski 283

Thanks...

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Answers to this Question

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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

In that case, I'd open a support ticket with F5 since it sounds like you've done everything you can at this point. Let us know what happens, good luck! =)

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Comments on this Answer
Comment made 18 hours ago by preslav.ilevski 283

Hello, Alan/all,

I have opened ticket to f5 support. After uploading kqview file their advice was:

"I would recommend making a UCS backup of the device and saving this off the device. https://support.f5.com/csp/article/K13132

I would also recommend saving the master secret key with the following command: f5mku -f

I would then recommend rebooting the device, If you still have issues, I would recommend going back to the previous version (12.1.2) and re-installing the upgrade for 13.1.1.2."

Fortunately, after the reboot, the f5 box is ok.

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Regards,
Preslav

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Comment made 17 hours ago by Alan B. 183

Awesome! This should be helpful if anyone else runs into this problem. Thanks!

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