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PHONEHOME: Update Server unavailable

Recently i have started seeing this error. What is this about? If F5 checking for updates then how to check which server its connecting etc and where are the proper place to check logs

I found following logs in Logs > LTM

Tue Oct 6 04:03:10 EDT 2015 info lbf5 updatecheck[12466] PHONEHOME: Update Server unavailable

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Comment made 26-Mar-2018 by Stephan Manthey 3792

You can check the current settings by running tmsh list sys software update. (Or just lookup the configuration utility in System >> Software Management : Update Check. I assume the best available route will be taken to connect to the F5 resources.

In TMOS v11.5 the auto-check was introduced. In TMOS v12 the auto-phonehome was introduced. Both settings are enabled by default.

To disable both mechanisms:
tmsh modify sys software update auto-phonehome disabled auto-check disabled

To re-enable both mechanisms:
tmsh modify sys software update auto-phonehome enabled auto-check enabled

Dont forget to run tmsh save sys config after a change via tmsh. Thanks, Stephan

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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

This is because BigIP now can check for updates, though it will not down load them. The error you see is either because you don't have DNS setup on your BigIP or your BigIP can't reach the internet.

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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

Hello from my BIGIP devices i can reach F5 hosts, but still i got these errors. any suggestions.

bigipNotifyObjMsg:PHONEHOME: Update Server unavailable

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)# telnet callhome.f5.com 443 Trying 104.219.111.134... Connected to callhome.f5.com. Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)#

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)# telnet activate.f5.com 443 Trying 104.219.110.132... Connected to activate.f5.com. Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)#

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)# telnet api.f5.com 443 Trying 104.219.110.164... Connected to api.f5.com. Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)#

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Comment made 26-Mar-2018 by BinaryCanary

It looks to me like the connection is established, and then closed because no data was transmitted.

That means it's reachable.

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Comment made 27-Mar-2018 by Suresh Gurugubilli 27

(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)# list sys software update sys software update { auto-check enabled auto-phonehome enabled frequency weekly }

If my LTM box have access to F5 host servers, I didn't see logical reason for these errors. Just to inform recently we upgrades LTM from V12 to V13, and after the upgrade we're getting these errors.

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Comment made 03-Apr-2018 by NicolasDE 334

Similar issue on my side. Since upgrade to v13.1.0.2, we got below error every weeks in ltm log when auto-phonehome is launched:

ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Update Server unavailable ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Check for updates result 0

And this fire the SNMP trap "bigipUpdateServer" to inform update was in failure due to a network issue. But test done, and all servers are well reachable from the device.

If it's normal because no data have to be transmitted as you say BinaryCanary, why a trap is raised?

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Comment made 3 months ago by Ivan 78

We are having the same problem with version 13.1.1

The Update Check works perfectly but in the log it indicates the following lines: Sep 27 08:28:27 slot1/pp info updatecheck[12345]: PHONEHOME: Update Server unavailable Sep 27 08:28:27 slot1/pp info updatecheck[12345]: PHONEHOME: Check for updates result 0

And the Automatic Phone Home is disabled.

Does anyone have a solution to monitor if there are updates available?

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