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Scenario question

Suppose a particular user is trying to access www.abc.com but he gets the 500 error code. What could be the possible scenarios that we could check in F5?

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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

All 500 errors are responses from the server and are not generated by F5, your first port of call would be to speak with the application owners

500 Internal Server Error The server has encountered a situation it doesn't know how to handle

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Comments on this Answer
Comment made 1 week ago by an356339 59

can it ever be F5 issue? if yes,when and how to troubleshoot on it/

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Comment made 1 week ago by Lee Sutcliffe 2538

Are you getting a 500 when accessing the server directly?

As mentioned before, the error is generated by the server when it can't handle the request, custom settings could potentially prevent the server from handling traffic as expected but you'd need to review your virtual server settings

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Comment made 1 week ago by an356339 59

thank you,got it

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