Learn F5 Technologies, Get Answers & Share Community Solutions Join DevCentral

Filter by:
  • Solution
  • Technology
Answers

Unable to access the dashboard page

Hi Team,

Recently i have upgraded my LTM from 12.1.2 to 13.1.0.2. Post upgrade i'm unable to launch the dashboard page and showing the error as "unrecoverable communication error, close the window and login through the BIG-ip configuration utility" Please help me to fix this issue.

0
Rate this Question

Answers to this Question

placeholder+image
USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

You must be using Firefox then.

The workaround I have is to use Chrome instead.

0
Comments on this Answer
Comment made 14-Feb-2018 by Ram T S 61

Hi,

I tried all possible browsers but still the same issue.

0
Comment made 14-Feb-2018 by Jie 2761

You are right: Chrome 64.0.3282.140 does not work for 13.1.0.2.

I had the same problem with FF accessing a 11.6.x system, but changing to Chrome worked.

You might want to open a case with F5 support.

0
Comment made 14-Feb-2018 by Ram T S 61

Contacted F5 support team, they have supplied engineering hotfix. I will install and update the results. Thanks!

0
placeholder+image
USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

Verified the same issue in 13.1.0.2 here also - is there a bug ID for this yet to keep track of it?

Would have knocked my Ops monitor dashboard off had I upgraded those particular devices

0
placeholder+image
USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

I got the same issue. Any updates on this ?

0
placeholder+image
USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

Try the below:

  • Login in via cli

    bigstart restart httpd
    bigstart restart tomcat
    
  • Clear browser cache and open webui

0
placeholder+image
USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER

I have also got same issue...any update?

0