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Wiki?

Can we put up a wiki?

I have spent alot of time getting PeopleSoft working with F5 and irules... I would like others to benefit. (The forums are unorganised, and I think a customer supported wiki would be awesome).

I use twiki at work, if you need help setting one up, I would be happy to help.

Thanks,
Brian
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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER
Thanks for the comments brandorr. We took a look at wiki's when planning the rollout of this site and decided that a forum approach would best suit our users. I'm interested in your feelings as to how a wiki could benefit this community and if, in your mind, it would be a replacement for the forums or something you would use in parallel with them.

The key for us would be that it fits into our portal framework (authentication/etc) and from first glance it looks like twiki wouldn't be a "simple fit".

Again, thanks for your feedback and I look forward to hearing more about how you would use a wiki and what exactly is stopping you from using the forums to pass along your knowledge. Also, if you could state why specifically you feel they are "unorganized", we might be able to "organize" them a bit better in the meantime...

-Joe
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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER
Basically, I think that there is some very useful stuff in the forums, but you really have to know what you are looking for to find it. You see alot of repeated questions as well.

If there were an easy/automatic way to promote repeated questions into the FAQs as well as make our own infodocs, solutions and faqs it would really be something...

Although devcentral is unofficial, it looks like it is a great first step in a making a combined official support portal. I think you have a good approach here... Wiki would be in addition, to your portal... The portal maintainers could then take the best content from the user maintained wiki, and bring it into the portal. (You still want the portal as you need to maintain control of the "official" site)

I really think you need to use your own product to provide single signon to ask.f5.com devcentral.f5.com and websupport.f5.com.

Also I want the CR and CSR list exposed to me, as well as a better ticketing system. (I think you use Clarify, you might want to consider the excellent opensource RT3 ticketing system).

I suggest setting up a twiki/wiki testbed and seeing how it goes... (Put a link to it on the quicklink bar on devcentral.) The users will choose their preferred method. (The forums have evolved into an unoffical support channel, which is ok, but what you really need is a user supported website, and I feel a wiki is the best way to get there.)

-Brian
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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER
Brian,

Thanks for taking the time to post your comments - excellent feedback and ideas. Feedback like this is the best way for us to find out what will make end users lives easier.

A little history (scroll down if you get bored ) - DevCentral was an idea of mine back when we started with iControl v1.0 back in 2001. At that time the majority of our user base was the "network admin" who expected to be able to get one-on-one support with a "person" to fix whatever issues they had (since most of their issues tended to be more "urgent" in nature. I foresaw a time when Application developers started taking control of more of the network configuration and, my being an App dev type person, knew that online searchable (forum) based support is what would be the desired support mechanism.

We mulled this over for a while and when we started getting more and more "how to I compile this" type questions through our regular support channel , we decided to make DevCentral a reality. So, a small team of developers took it upon ourselves to support DevCentral as an "Unsupported" community where we would help out with the common issues that tend to come across in the development process.

I believe we have served our users well over the last few years but something big happened this last few months when we rolled out version 9.0 of BIG-IP - we included developer support for iRules. iRules really blur the line between "product functionality" and "product development" and we thought that the new iRule users could benefit with the same direct contact with our development staff as the iControl users have in the past.

Well, the iRules developers and the iControl developers tend to be a different group of people. iRules are typically maintained by the "network admin" as it is part of the configuration of a device and iControl is primarily in the App developers domain.

Here's where I get to my observation from your post...

--- End of Nostalgia ---

It seems that you are asking that we move DevCentral to more of a "official" support channel (CRs, CSRs, ask.f5.com) integration. I'll pass this info on to our support organization.

In the short term, we will look into Wiki options. My main requirement will be that only DevCentral users can contribute so it will have to be integrated with our authentication scheme.

Thanks again for the comments and keep us updated on what you are working on...

-Joe
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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER
How difficult would it be to add a "recommend it" button to the forum viewer.

Also, I'd like an option to to view the forum unthreaded and sorted by the number of recomendations.

Also I couldn't find an iRules FAQ.. I think one needs to be created.. Preferreably automatically generated...

Thanks,
Brian
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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER
Joe,

Please check out my wiki and let me know what you think: Click here http://www.vj.com/f5

Cheers,
Brian
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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER
brandorr,
i'm extremely interested in your work with BigIP and PeopleSoft. I'm an experienced PeopleSoft consultant. I'm currently at a client site that is implementing BigIP/SSL with PeopleSoft Portal and their content apps. I've been able to locate bits and pieces of irules information, the biggest portion I found (unfinished) here at F5's dev article. Click here

I visited your wiki site but couldn't find any PeopleSoft information.

My biggest issue is being able to rewrite the Content URIs for allowing the PeopleSoft Portal to access its content providers.

I can provide much greater detail if anyone is interested in helping.

Thanks!
Craig
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USER ACCEPTED ANSWER & F5 ACCEPTED ANSWER
My apologies, you indeed have the info at your twiki site i found it at Click here. I'll let you know how it goes at the client site.

thanks again!
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