You named your products "Good, Better and Best?" What were you thinking?
“That’s not going to fly with Enterprise customers.” “Are you really serious?” “Funny … but really, what are the names you’re going to market with?” “I’m not presenting these to my customer. They’re too simple.” And that’s when I knew we’d gotten it right. After all, the objective for licensing is to make it simple.
Why make it simple? Product licensing is one of those things no one likes or really understands. IDC Research Survey Report (sponsored by Flexera Software) on Software Licensing showed that 85% of organizations were found to be out of compliance with their software license agreements, worse 37% were audited by their software vendors in the last 18-24 months, and 56% were handed true-up bills (21% for a million dollars or more…yuck!). The goals of a license should be to make it easy for customers to know what they’ve got. Make sure they can leverage it to get real business value from their investment.
I’ve never met a customer that really wanted to be out of compliance or a sales rep that wanted to hand a true-up bill to their customer. I’ve been part of this conversation in the past and I’m not looking forward to it happening again. Complex licensing requirements make it hard to build a trustworthy relationship and they often slow down decision making. Most of the time no one really understood the pages and pages of fine print. It’s not simple and it’s not good business.
How do you come up with a licensing model that’s easy for everyone to understand? Make them simple! And what better way to show simple? Give them the simplest names you can think of …. Good Better and Best or GBB. You don’t need to know the product to know that Better is better than Good and Best is, well the best.
But simple naming isn’t enough. The licensing model itself really needs to be simple. F5, with its many different hardware platforms, software modules and various virtual edition options meant a dizzying combination of licensing options (over 1100 SKUs) that required customers to not only know exactly what they needed right now but to anticipate the need for services like web app security or identity and access management for a new app that hadn’t even been developed yet. Today, even though there are even more modules and hardware platforms available, there are a smaller number of licensing options (fewer than 100 SKUs) and customers receive the luxury of being able to take advantage of services they need today to keep their applications fast, secure and available as well as those they might need tomorrow or next month. Licensing for them has become as simple as Good, Better and Best.
This is what GBB looks like:
What I like about simple is it gives customer confidence. Confidence to use your products broadly. Confidence to simplify their IT environments. Confidence to right size their investments. After a year of selling with GBB, Customer have spoken. We’re seeing broad adoption of F5’s complete suite of capabilities. Customer are future proofing and adding Security Services to their applications. Customers are saving money.
Would we name the products Good, Better and Best again? Yes, but now we’ve got a new problem. How do you make Best even better … Bester? In my next Blog I’ll talk about the latest steps we’re taking to ensure we keep it simple as customers move their applications to the cloud.
