How to check the support id.

Hi Mike, Thanks a lot for your support . Now how to allow that traffic. Please let me know in details.

Like I said in my first post that will depend on what violation is being triggered. So you will need to note why the request was blocked in order to continue forward. One way to do things would be to go to Security > Application Security > Policy Building > Manual > Traffic Learning At the top under Current Edited Policy drop down and select the policy you want to work in if it is not already selected. The screen should not display all the violation types, click on the violation that you noted when selecting the support ID. You will then see more details. From here it all depends on what was blocked on what you select next. There are also manual ways to build whatever is blocked into the policy but again it would depend on the details of the block. Based upon the questions you are asking I would suggest you read through the Configuration guide for ASM, this is the one for 11.4.1 you may want to search for the version you are running to be accurate. https://support.f5.com/kb/en-us/products/big-ip_asm/manuals/product/asm-config-11-4-0.html

There is also a very good article series here on devcentral that goes over ASM, you may want to read through those as well. It is a 10 part series and they are up to part 6, here is the link to the 1st part https://devcentral.f5.com/s/articles/the-big-ip-application-security-manager-part-1-what-is-the-asm

Hi Mike, Thanks a lot for your support . Now how to allow that traffic. Please let me know in details.

Like I said in my first post that will depend on what violation is being triggered. So you will need to note why the request was blocked in order to continue forward. One way to do things would be to go to Security > Application Security > Policy Building > Manual > Traffic Learning At the top under Current Edited Policy drop down and select the policy you want to work in if it is not already selected. The screen should not display all the violation types, click on the violation that you noted when selecting the support ID. You will then see more details. From here it all depends on what was blocked on what you select next. There are also manual ways to build whatever is blocked into the policy but again it would depend on the details of the block. Based upon the questions you are asking I would suggest you read through the Configuration guide for ASM, this is the one for 11.4.1 you may want to search for the version you are running to be accurate. https://support.f5.com/kb/en-us/products/big-ip_asm/manuals/product/asm-config-11-4-0.html

There is also a very good article series here on devcentral that goes over ASM, you may want to read through those as well. It is a 10 part series and they are up to part 6, here is the link to the 1st part https://devcentral.f5.com/articles/the-big-ip-application-security-manager-part-1-what-is-the-asm.UozNID-WhnW