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Tracy_Hartmann_'s avatar
Tracy_Hartmann_
Icon for Nimbostratus rankNimbostratus
Mar 04, 2014

Big IP Edge Client

I have a user who has been running the Big IP Edge Client for sometime on his laptop. It just stopped working last week so I have tried to uninstall and reinstall the client but he gets the same message. I try to login or I try his login and get the same message. I have tried going to our DR location device and get the same message. I has to be something with his laptop. He gets connecting to Server, initializing, the disconnecting from server. I have looked on our Edge device and I see the login come in and then is says session clean up due to user logout request. We have turn off all firewall and virus protection but get the same error.

 

Any suggestions?

 

APM
security

3 Replies

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  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Mar 05, 2014

    so are you saying it doesnt work for anyone anymore? or is it only his login / computer?

     

    obvious, but did anything change since last week?

     

  • Tracy_Hartmann_'s avatar
    Tracy_Hartmann_
    Icon for Nimbostratus rankNimbostratus
    Mar 05, 2014

    It is just this one person and of course per the user nothing has changed on his laptop. As I stated I tried logging in with my id, going to our DR site but still the same connect and this disconnect right away. I tried to run the F5wininfo.exe and that didn't help. It is something on his laptop but I am not sure what to troubleshoot anymore.

     

  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Mar 05, 2014

    i have seen it before, only forgot about the reason back then. do you use certificates for authentication or such? are those still valid and in place?

     

    the edge client can do some logging, have you looked in that?