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So you're using local Auth (Accounts built on each BigIP) for users connecting to the devices? You can check this by accessing one of the big-ips and going to: -> ->
I'm looking to make sure we're looking in the right place. Most enterprises use a form of external authentication (LDAP, AD, TACACS, etc) rather than on each box. It's just much easier to maintain.
- My path stuff went away when posted. Auth method can be found at SYSTEM -> USER -> Authentication