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jim_mcmurchie_1
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May 29, 2014

Windows clients getting error from VPN

We have recently set up a VPN for our users. For the majority things are working fine. A couple of Windows 7 users are receiving an error message "failed to download configuration". There is a configuration profile in place. The error message also shows 0 traffic sent or received. Looking for ideas.

 

1 Reply

  • Run the web browser with admin rights instead of just normal operation. I have the same issue whereby I have to run IE with admin rights each time to get the VPN to work and to prevent IE crashing.

     

    Secondly it may be a case of a proxy being used that would filter any .exe/.cab files being automatically downloaded. I've seen this happen whereby a proxy exception was needed. If you have issues with the VPN installing you can obtain a standalone .exe file from the APM for the clients to install instead of allowing it to automatically install and download. To obtain this ... click on Access Policy --> Secure Connectivity --> highlight the connectivity profile --> Click customize package --> download.

     

    Hopefully that helps a little ... I've had similar issues (and more) on this.