Edge Client forced into ALWAYS_DISCONNECTED mode

Hi guys,

I have stumbled upon a bit of a strange issue. We use the F5 Edge Client (Win) in "Always Connected" mode. We also use location awareness so in summary, if a user is connected to the office network the client will remain in a "Disconnected - LAN deteced..." state. If they roam to a non-corporate network connected the F5 client will automatically attempt to initiate a VPN connection.

One of our users roamed to a public WiFi network yesterday and encountered an issue whereby the F5 Edge Client was forced into an "ALWAYS_DISCONNECTED" state. Due to the nature of the "Always Connected" feature, the user doesn't have the option/isn't presented with any buttons to force the client out of "ALWAYS_DISCONNECTED" mode (reboots etc. have been tried).

This is what I have seen in the client log files but I can't make much sense of it:

2014-06-02,12:00:03:543, 6260,6264,APPCTRL, 2, \UXmlParser.h, 107, UXMLParser::OnData, Expat error: no element found (code 3 line 1 column 0) 2014-06-02,12:00:03:543, 6260,6264,APPCTRL, 1, , 2252, CAppTunnelEx::OnRetrievingFavoriteComplete, Failed to retrieve favorites (0xffffffff800c0005) 2014-06-02,12:00:04:464, 6260,6264,Standalone, 1, , 2991, CStandaloneDoc::HandleError, Force logoff (Reason: Cannot obtain parameters) 2014-06-02,12:00:04:574, 6260,6264,Standalone, 0,,,, Connection mode changed to ALWAYS_DISCONNECTED 2014-06-02,12:00:04:621, 6260,6264,Standalone, 0,,,, Server is: https://vpn.company.com (Corporate Remote Access) User status is: Disconnecting from server... 2014-06-02,12:00:04:980, 6260,6264,APPCTRL, 2, \uhttpparser.cpp, 288, UHttpParser::GetCookie, Cookie not set 2014-06-02,12:00:04:996, 6260,6264,APPCTRL, 1, \uwebbrowserparser.cpp, 1226, UWebBrowserParser::Invoke, Authentication failure 2014-06-02,12:00:05:324, 6260,6264,Standalone, 0,,,, Received OnCloseSession callback; Session name= https://vpn.company.com 2014-06-02,12:00:05:339, 6260,6264,Standalone, 0,,,, Server is: https://vpn.company.com (Corporate Remote Access) User status is: Disconnected 2014-06-02,12:00:05:355, 6260,6264,Standalone, 1, \SWClient.h, 27, SWClient::CheckAndCall, Service isn't running

Any ideas?

Thanks

Peter