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LuisPuma_134788's avatar
LuisPuma_134788
Icon for Altostratus rankAltostratus
Jun 05, 2014

Upgrade from Standard to Premium Support - How to prove

Hello friends,

 

This is just a simple question. I am new in F5's world.

 

After upgrading my support program from standard to premium, I would like to know how to prove that I have effectively gotten the new support program. Is there any document to prove it? I think I can open a case and wait to be assisted on midnight or weekends, but I need such a document to show to my boss.

 

Thanks in advance.

 

Regards

 

LP

 

APM
application delivery
BIG-IP DNS
LTM
management
security

3 Replies

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  • Michael_Koyfma1's avatar
    Michael_Koyfma1
    Icon for Cirrus rankCirrus
    Jun 05, 2014

    It is very simple. First, you should receive an email from F5 confirming this. Second, you can always open a case and ask support to verify the level of coverage on your devices

     

  • THi's avatar
    THi
    Icon for Nimbostratus rankNimbostratus
    Jun 06, 2014

    You can check from F5 Support Licensing Tools: F5 Home --> Support --> Licensing Tools --> Product Information Request

     

    https://secure.f5.com/validate/validate.jsp

     

    Enter your e-mail and product serials. After a few minutes you will get product information e-mail which also contains support contract history and levels:

     

    ...

     

    ------------------------------------------------------------------- Service and Warranty Information -------------------------------------------------------------------

    Entitled Service : 04-13-2011 - 04-12-2014 (F5-SVC-BIG-PRE-L2-3) Entitled Service : 04-13-2011 - 04-26-2015 (F5-SVC-BIG-RMA-2) Entitled Service : 04-13-2014 - 04-26-2015 (F5-SVC-BIG-STD-L2-3) Warranty End Date : 04-11-2012

     

    ----------------------------------------

    ...

     

  • LuisPuma_134788's avatar
    LuisPuma_134788
    Icon for Altostratus rankAltostratus
    Jun 09, 2014

    Thanks for your answers, folks..!

     

    Yep, I was able to find the information by following the steps that THi said.

     

    Thanks...