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mohammed_124031's avatar
mohammed_124031
Icon for Nimbostratus rankNimbostratus
Sep 28, 2014

Lost GUI access to BIG IP 4000

We have a new pair of Big IP 4000 with version 11.6.0.Majority of the initial configuration has been completed. We have lost access to the GUI on the standby device and it is showing as disconnected on the primary/active device group. we are able to ping the standby device. logging into the cli shows the following continuous output.

 

Sep 28 11:44:44 emerg logger: Re-starting lind

 

Sep 28 11:44:44 emerg logger: Re-starting mcpd

 

Sep 28 11:44:45 emerg logger: Re-starting lind

 

Sep 28 11:44:46 emerg logger: Re-starting mcpd

 

How can we get back the device into operational state?

 

application delivery
emerg logger
lind
LTM
mcpd
re-starting lind

2 Replies

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  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Sep 29, 2014

    there seems to be an issue on that device, have you tried restarting it?

     

    were you upgrading the system or made any other recent change there?

     

  • mohammed_124031's avatar
    mohammed_124031
    Icon for Nimbostratus rankNimbostratus
    Sep 29, 2014

    A reboot from the front panel console did not help. We had to perform a hard boot from the power supply. This brought back the device to an operational state.

     

    We upgraded the device two weeks ago from 11.4 to 11.6.. The only other configuration which was made on the primary device was the windows AD integration.

     

    Still searching for the root cause. Cant have this issue in production. It is unacceptable in our environment. We have opened a TAC case for further investigation.