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Mr_H_29744's avatar
Mr_H_29744
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Feb 20, 2015

APM RDS connection black screening on connection

I currently have an issue with APM and RDS Presentation. When Windows 8.1 clients connect to the Remote Desktop servers via the APM presentation they black screen but the desktop loads in the background. Although if you bring up task manager and go back to the desktop and hover the mouse over the Java icon you can see a preview of the desktop (no blackscreen)

 

This does not happen however when the RDP object is not configured to use full screen, if i set a custom screen size the clients are able to connect without any problems.

 

Is this a known/unknown bug or is this particular to my implementation?

 

Any solutions greatly appreciated.

 

11.6 hf3

 

4 Replies

  • This appears to be related to windows 8.1 clients using the Java client for the RDP Application object.

     

  • This appears to be related to windows 8.1 clients using the Java client for the RDP Application object.

     

  • Hi Mr H, we have this problem with our windows 10 clients at the moment, I wondered if you ever got to the bottom of it?