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Sahir_180434's avatar
Sahir_180434
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Feb 24, 2015

Stuck in Configuration Utility restarting...

Hi,

 

I have upgraded 3600 ltm from BIG-IP 11.5.1 Build 4.0.128 to BIG-IP 11.6.0 Build 0.0.401, after the upgrade is completed and the device restarted it is stuck in Configuration Utility restarting... although I still access the device via ssh.

 

any ideas how to fix this issues ?

 

Thanks Sahir

 

15 Replies

  • shaggy's avatar
    shaggy
    Icon for Nimbostratus rankNimbostratus

    While in CLI, you should examine "/var/log/ltm" - that should provide you more information about what is stuck. "bigstart status" can also show you what processes aren't starting or are constantly restarting.

     

    If this is a production system, I highly recommend opening an F5 support case.

     

    • Chris_Byrne_103's avatar
      Chris_Byrne_103
      Historic F5 Account

      I should have stated that you will also see this when the configuration has not completed loading, most commonly seen during upgrades or reboot of a device.

       

  • While in CLI, you should examine "/var/log/ltm" - that should provide you more information about what is stuck. "bigstart status" can also show you what processes aren't starting or are constantly restarting.

     

    If this is a production system, I highly recommend opening an F5 support case.

     

    • Chris_Byrne_103's avatar
      Chris_Byrne_103
      Historic F5 Account

      I should have stated that you will also see this when the configuration has not completed loading, most commonly seen during upgrades or reboot of a device.

       

  • Usually when I have a problem like this after an upgrade it is because of a licensing issue that is hanging the box.

     

    Can you ssh into the device? If so, run tmsh show sys mcp-state and make sure mcp is running. Also what is the status of the device in the bash banner? Does it say INOPERATIVE?

     

    Do a tmsh show /sys license and make sure your license is ok. You may need to reapply it.

     

    • Bob_66655's avatar
      Bob_66655
      Icon for Nimbostratus rankNimbostratus
      I am running into same issue of getting stuck in 'configuration utility restarting' while upgrading F5 ltm 2000 from 11.4.0 Build 2434.0 Hotfix HF6 to 11.6. my device is showing INOPERATIVE and mcp-state is as below: Sys::mcpd State: ------------------------------------------------------- Running Phase base Last Configuration Load Status high-config-load-failed can you please advise? I don't think if I have any license issue. I have reactivated license prior to upgrade. below is output of 'show sys license: Sys::License Licensed Version 11.2.1 Registration key GLIFX-EHBDX-TWSYC-PCEIB-BNNUZMG Licensed On 2014/04/14 Service Check Date 2015/06/08 Platform ID C112 Appliance Serial Number f5-pcmu-ewls Active Modules GTM-DNS, Rate Limited, LO, BIG-IP (OZRGAYP-TOSKSKH) DNS Rate Fallback, 50 GTM Rate Fallback, 8 DNS Licensed Objects, 0 GTM Rate, 8 DNS Rate Limit, 50 QPS GTM Licensed Objects, 0 LTM, Base, 2000S (FHVPPKH-NEQTLEX) Application Acceleration Manager, Core IPV6 Gateway Rate Shaping Ram Cache Anti-Virus Checks Base Endpoint Security Checks Firewall Checks Network Access Secure Virtual Keyboard APM, Web Application Machine Certificate Checks Protected Workspace Remote Desktop App Tunnel SSL, 2000S
  • Shaggy & Brian, thanks for your response.

     

    The device I am working at is a lab device, and yes the issue with licencing, after reading through F5 site I managed to licence the device again and brought back to life.

     

    Thanks Sahir

     

  • I have faced the same issue while I was upgrading the F5 LTM 2000Series.

     

    And I followed the following steps and it's work.

     

    01- access via ssh and login with root ID

     

    02- go to tmsh

     

    03- stop sys service all

     

    04- start sys service all

     

    05- load sys ucs Base_Config.ucs no-license

     

    06- save sys config

     

    07- reboot

     

  • Chris_Byrne_103's avatar
    Chris_Byrne_103
    Historic F5 Account

    This is a pretty common issue and is typically caused by a failure of httpd or tomcat in relation to tomcat java services. Running the following, non-traffic impacting command will remedy this in most cases. This may also be seen when too many admins logon and do not logout, releasing the consumed resources.

     

    tmsh restart /sys service httpd tomcat

     

  • yeah I have used tmsh restart /sys service httpd tomcat and restarted server and it no longer hanged

     

  • I didn't upgrade but my F5 has been up for past 313 days and was hung going to redirected, then configuration utility restarted. Running the command tmsh restart /sys service httpd tomcat fixed the issue and web login no longer hung.

     

  • I am still stuck in this process and when I login via CLI, I am just seeing this messages and do not have time and possibility to write something. It is virtual F5 BIG-IP

    Are you able to help me? Thank you in advance.

    2018 Nov 12 07:57:22 degio9010lb003p logger: Re-starting restnoded
    2018 Nov 12 07:57:22 degio9010lb003p logger: Re-starting mcpd
    2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting evrouted
    2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting lind
    2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting csyncd
    2018 Nov 12 07:57:23 degio9010lb003p logger: Re-starting restnoded
    2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting lind
    2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting evrouted
    2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting csyncd
    2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting restnoded
    2018 Nov 12 07:57:24 degio9010lb003p logger: Re-starting mcpd
    2018 Nov 12 07:57:25 degio9010lb003p logger: Re-starting lind
    
  • Gabe's avatar
    Gabe
    Icon for Nimbostratus rankNimbostratus

    The solution of restarting the tomcat service worked for me. Thanks Chris Byrne.

     

    tmsh restart /sys service httpd tomcat