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J0HN_195570's avatar
J0HN_195570
Icon for Nimbostratus rankNimbostratus
Apr 03, 2015

Big-IP can't start due to licenses?

Hello,

 

Licenses on my BIG-IP were expired and when I wanted to add new licenses I found that BIG-IP is always restarting in browser. I tryed ssh command "tmsh load sys config" and it breaks with "01070356:3: Load balancing feature not licensed. Unexpected Error: Loading configuration process failed." Ltm log also has not licensed error. So can it be the reason of non loading BIG-IP? And how can I repair it without resinstalling?

 

Thanks.

 

9 Replies

  • That is most likely the issue. If you have a valid support contract you should contact support. If you do not have a valid support contract, there isn't much you can do.

     

  • nathe's avatar
    nathe
    Icon for Cirrocumulus rankCirrocumulus

    John, What licence have you purchased? Sounds like you've not got ltm licenced and you're reloading a config which requires ltm.

     

    You can check licence by running "tmsh show sys license"

     

    N

     

  • Thanks for answers!

    Eric, I just want to try all options before asking support.

    Nathan, this is the list of licences, so all should be ok:

        tmsh show sys license
        ...
        Active Modules
          LTM, 5 Gbps, VE
            IPV6 Gateway
            Rate Shaping
            Ram Cache
        ...
          PEM, VE
            Routing Bundle
    

    Also, list of errors from ltm after restarting:

        err mcpd[16009]: 01180005:3: Evaluation license has expired.
        err chmand[15629]: 01180005:3: Evaluation license has expired.
        emerg mcpd[16009]: 01070608:0: License is not operational (expired or digital signature does not match contents).
        err mcpd[16009]: 01070356:3: Cookie persistence feature not licensed.
        err mcpd[16009]: 01070356:3: Destination address persistence feature not licensed.
        err mcpd[16009]: 01070356:3: Universal and hash persistence feature not licensed.
        err mcpd[16009]: 01070356:3: MSRDP persistence feature not licensed.
        err mcpd[16009]: 01070356:3: SIP persistence feature not licensed.
        err mcpd[16009]: 01070356:3: Per-invocation log rate exceeded; throttling.
        err mcpd[16009]: 01070356:3: Load balancing feature not licensed.
        err mcpd[16009]: 01070900:3: Incorrect number of fields: /Common/eam - class cnt: 0 instance cnt: 8
        err tmsh[18092]: 01420006:3: Loading configuration process failed.
        emerg load_config_files: "/usr/bin/tmsh -n -g load sys config partitions all" - failed. -- 01070356:3: Load balancing feature not licensed. Unexpected Error: Loading configuration process failed.
        err mcpd[16009]: 01070425:3: Full configuration load failed.
        notice sod[16369]: 010c0063:5: Waiting for Mcpd without a response. Try again...
    
  • The issue is that your evaluation license is expired:

     

    err mcpd[16009]: 01180005:3: Evaluation license has expired. err chmand[15629]: 01180005:3: Evaluation license has expired. emerg mcpd[16009]: 01070608:0: License is not operational (expired or digital signature does not match contents).

     

  • how do I get TMSH I try to use it and I get an error

     

    [root@bigip3:Active] config tmsh show sys license -bash: tmsh: command not found [root@bigip3:Active] config

     

    • boneyard's avatar
      boneyard
      Icon for MVP rankMVP

      CajunFrank a new question is probably a better idea.

      still that looks bad, which TMOS version are you running?

      do this work?

      b version