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Thompso7540_201's avatar
Thompso7540_201
Icon for Nimbostratus rankNimbostratus
Jun 26, 2015

APM logon page redirect loop

When i connect to my vserver using APM, i recieve the below message.

 

Your session could not be established.

 

BIG-IP can not find session information in the request. This can happen because your browser restarted after an add-on was installed. If this occurred, click the link below to continue. This can also happen because cookies are disabled in your browser. If so, enable cookies in your browser and start a new session.

 

Thank you for using BIG-IP.

 

To open a new session, please click here.

 

clicking 'here' just redirect loops back to this page over and over. I've cleared the sessions and even rebooted the bigip, and i get the same thing.

 

any ideas?

 

thanks,

 

APM
application delivery
availability
design
management
performance
security

11 Replies

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  • kunjan's avatar
    kunjan
    Icon for Nimbostratus rankNimbostratus
    Jun 26, 2015

    Check the cookie settings under the access policy configuration. Uncheck 'Secure' if it's not an SSL page.

     

    • Haroon_Ahmed_28's avatar
      Haroon_Ahmed_28
      Icon for Nimbostratus rankNimbostratus
      Dec 07, 2016

      That worked for me. Can you explain in more detail why this has fixed the issue ?

       

    • JoshBecigneul's avatar
      JoshBecigneul
      Icon for MVP rankMVP
      Dec 07, 2016

      Hi Harmon,

       

      The following article describes the secure cookie feature in some detail.

       

       

       

  • kunjan_118660's avatar
    kunjan_118660
    Icon for Cumulonimbus rankCumulonimbus
    Jun 26, 2015

    Check the cookie settings under the access policy configuration. Uncheck 'Secure' if it's not an SSL page.

     

    • Haroon_Ahmed_28's avatar
      Haroon_Ahmed_28
      Icon for Nimbostratus rankNimbostratus
      Dec 07, 2016

      That worked for me. Can you explain in more detail why this has fixed the issue ?

       

    • JoshBecigneul's avatar
      JoshBecigneul
      Icon for MVP rankMVP
      Dec 07, 2016

      Hi Harmon,

       

      The following article describes the secure cookie feature in some detail.

       

       

       

  • Stanislas_Piro2's avatar
    Stanislas_Piro2
    Icon for Cumulonimbus rankCumulonimbus
    Jun 29, 2015

    Do you try with fqdn or IP? Did you configure a domain name in Cookie / SSO of your access profile?

     

    If you specified a domain name, you must try with a request host name in the same domain.. not an IP address.

     

  • Thompso7540_201's avatar
    Thompso7540_201
    Icon for Nimbostratus rankNimbostratus
    Jun 29, 2015

    I'm not getting the error anymore, but it might be because i left it over the weekend and something cleared out. I'm using fqdn. Does the domain name in that box have to be just the domain name or my company's AD domain, e.i, .company.com vs. admin.company.adm? They are different for us.

     

    thanks,

     

  • Stanislas_Piro2's avatar
    Stanislas_Piro2
    Icon for Cumulonimbus rankCumulonimbus
    Jun 29, 2015

    the domain name is the one sent by APM with session ID. if you specify the domain is company.com, the following header will be send by your APM Set-Cookie: MRHSession=a5978aebdc25a9436b7dd3eda381834f; domain=company.com;path=/;secure

     

    The browser will send this cookie only if the target URL match the domain of it:

     

    • test.company.com will match
    • test.demo.company.com will match

    The secure parameter of the cookie specify that the browser will send the cookie only on SSL URLs and not on HTTP URLs. This cookie will be sent to every URL matching domain name... even if the web site is not protected by the APM.

     

    Domain AD or company AD... it depends of the APM usage...

     

  • Walter_Kacynski's avatar
    Walter_Kacynski
    Icon for Cirrostratus rankCirrostratus
    Jul 02, 2015

    I've had this happen when the server.landing.uri session variable does not get properly reset for the new Session.