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Isaiah_Ramsey_2's avatar
Isaiah_Ramsey_2
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Jan 06, 2016

LineRate Initial Install - lincense not activating

I have recently uploaded a license to a new install of Line rate.

 

My show run command show the license is in place, but the show licensing brief says: * no licenses are configured * failed to obtain a license * hostname nor servername provided.

 

I configured the hostname after install.

 

5 Replies

  • Hi Isaiah,

     

    I am assuming you have a registration key (regkey) and are trying to license the LineRate instance. If so:

     

    1. the regkey is required to acquire a license from the licensing server
    2. In order to contact the licensing server you need to ensure that LineRate has access to the internet either via one of the interfaces or a default route.

    Check that you can ping to activate.f5.com using bash mode.

     

    https://docs.lineratesystems.com/087Release_2.6.1/200CLI_Reference_Guide/Exec_Commands/Bash_Mode_Commands

     

    Once you are able to ping this site, refresh the license status using the command: license refresh base https://docs.lineratesystems.com/087Release_2.6.1/200CLI_Reference_Guide/Exec_Commands/License_Mode_Commands_(exec)

     

    The getting started guide on configuring licensing may be of aid: https://docs.lineratesystems.com/087Release_2.6.1/100Getting_Started_Guide/130Configuring_Licensing

     

    Please reach out to us for any further question. We are here to help.

     

    Regards

     

    Madhu

     

  • Hi Isaiah,

     

    Please run this command in bash mode:

     

    ping activate.f5.com

     

    If you are still have trouble resolving activate.f5.com, please ensure that your interface has access to the internet.

     

    In the meantime you may manually install a license using the instruction at step 9 at this docs link: https://docs.lineratesystems.com/087Release_2.6.1/100Getting_Started_Guide/130Configuring_LicensingActivating_a_Starter_Edition_License

     

    Regarding ports to open on your firewall, 443 is enough to license the LineRate system. You do not need to open port 8443 unless you are going to be accessing the LineRate system from outside of your corporate network.

     

    Can you please clarify what type of license you are trying to acquire: starter (free) or paid?

     

    Regards Madhu

     

  • Hi Isaiah,

     

    Thanks for the information. This gives me a better picture of where you are at in setting up LineRate.

     

    Regarding your request for a prerequisite list for a VM to communicate externally to facilitate licensing:

     

    1. VM configured with at least one network interface that is NAT or bridge type and on a subnet that has a route to the internet
    2. Port 443 open to communicate to the licensing server that is on the internet
    3. Choose the interface in point 1 above on LineRate as the management interface for configuration. Please refer to the following manual page for details. https://docs.lineratesystems.com/087Release_2.6.1/100Getting_Started_Guide/200Configuring_Management_Access

    All this relies on how the interfaces on the VM are configured i.e. NAT, Bridged etc. You may need to understand that first.

     

    Let us know how you go.

     

    Regards

     

    Madhu

     

  • Hi Isaiah,

     

    Thanks for the update. Based on this error, and the fact that you are using the starter edition, the LineRate system do not seem to have connectivity to the internet. This is need to upload a bundle to our licensing server and activate the manually installed license.

     

    As I have mentioned before, you will need to check your interfaces in LineRate so that at least one of them has connectivity to the internet or a route added. Please see steps 4-7 of the getting started guide: http://docs.lineratesystems.com/087Release_2.6.1/100Getting_Started_Guide/130Configuring_Licensing

     

    Once you have able to confirm network connectivity, the phone-home should work as expected thereby activating your LineRate system.

     

    For example, the 'show ip interface brief' output of my unlicensed instance in VMware is:

     

    UNLICENSED:LROS(config-licensing) sh ip interface brief

     

    Interface IP Address Status Protocol

     

    em0 192.168.119.128/24 up up

     

    em1 192.168.99.139/24 up up

     

    em2 192.168.112.165/24 up up

     

    lo0 ::1/128 up unknown

     

    lo0 127.0.0.1/8 up unknown

     

    UNLICENSED:LROS(config-licensing)

     

    I know that em0's subnet has connectivity to the internet and it is configured for DHCP.

     

    Do you know which interface/subnet has connectivity to the internet?

     

    Please provide the output of the following commands:

     

    1. show ip interface brief
    2. show ip route

    Regards

     

    Madhu