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mpete32_168869's avatar
mpete32_168869
Icon for Cirrus rankCirrus
Jun 02, 2016
Solved

Manual attack signatures update never completes

Have tried multiple times on our F5 LTM's to manually update the ASM attack signatures but each time the process box spins and never completes. I cannot use the Automatic/Scheduled option because these are in a DMZ and outbound Internet access is not allowed. I'm using version 11.6.1. Anyone have any ideas.

 

 

ASM Advanced WAF
LTM
security
  • mpete32_168869's avatar
    mpete32_168869
    Jun 06, 2016

    The issue was simply IE11. I placed a ticket with F5 support and they noticed there were no logs indicating an attempt to update the signatures manually. Although, I have used IE11 to access the LTM and never experienced a problem, the manually update signature file needed chrome or Firefox to work properly.

     

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  • Chris_Grant's avatar
    Chris_Grant
    Icon for Employee rankEmployee
    Jun 02, 2016

    It is possible your answer lies in either /var/log/asm or one of the logs in /var/log/ts, but in all likelihood you will need to open a case with support.

     

    Make sure you have reactivated your license in the last 18 months, as the update will fail otherwise (though it should complain rather than simply spinning forever).

     

    Also, ensure that you are using the attack signatures for your version, as the signatures are version specific.

     

  • mpete32_168869's avatar
    mpete32_168869
    Icon for Cirrus rankCirrus
    Jun 06, 2016

    The issue was simply IE11. I placed a ticket with F5 support and they noticed there were no logs indicating an attempt to update the signatures manually. Although, I have used IE11 to access the LTM and never experienced a problem, the manually update signature file needed chrome or Firefox to work properly.