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vjatseslav_novi's avatar
vjatseslav_novi
Icon for Nimbostratus rankNimbostratus
Feb 16, 2017

Configuration loading error: high-config-load-failed

Hello guys,

 

We were running 11.6.0.6.0.442-HF6 with following Licensing Information

 

Licensed date : 20130912 Service check date : 20151123 Service Status : As of 2015-11-23 this system has an active service contract.

 

Recently we re provisioned resources on that box, which required device reboot. Device rebooted successfully and we tried to re-activate license. After that F5 is unable to load configuration. Tried to restore from recent ucs backup:

 

tmsh load sys ucs /var/tmp/ltm001-gs1.2017-02-14.ucs Saving active configuration... Unexpected Error: Configuration cannot be saved unless mcpd is in the running phase. Save was canceled. See "show sys mcp" and "show sys service". If "show sys service" indicates that mcpd is in the run state, but "show sys mcp" is not in phase running, issue the command "load sys config" to further diagnose the problem. Error backing up current configuration. Product : BIG-IP Platform: C113 Version : 11.6.0 Edition : Hotfix HF6 Hostname: ltm001-gs1.net Installing --full-- configuration on host ltm001-gs1.betgenius.net Installing configuration... WARNING: This system's device certificate uses a key size that is considered insecure. It is strongly recommended that you use a certificate with a key size of at least 2048 bits. Installing the license file... Post-processing... Reloading License and configuration - this may take a few minutes... Feb 16 19:40:38 ltm001-gs1 emerg load_config_files: "/usr/bin/tmsh -n -g load sys config partitions all" - failed. -- Syntax Error:(/config/bigip.conf at line: 7396) "/betstream/getEvents" unknown property Feb 16 19:40:45 ltm001-gs1 emerg load_config_files: "/usr/bin/tmsh -n -g load sys config partitions all" - failed. -- Syntax Error:(/config/bigip.conf at line: 7396) "/betstream/getEvents" unknown property Configuration loading error: high-config-load-failed For additional details, please see messages in /var/log/ltm

 

WARNING: There were one or more errors detected during installation. Check the error messages and take the proper actions if needed. ERROR: UCS installation failed. Operation aborted. /var/tmp/configsync.spec: Error installing package Config install aborted. Unexpected Error: UCS loading process failed.

 

Booting back to previous 11.4 version solves loading configuration issue, but then booting back and try restore 11.6 current config fails.

 

Is it active service contract issue? Version : 11.6.0 should be covered with our Service check date : 20151123

 

application delivery
LTM

2 Replies

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  • martin_58353's avatar
    martin_58353
    Icon for Cirrus rankCirrus
    Feb 16, 2017

    you can try load 11.4 version, then create config backup (ucs file). after that, load 11.6, load default configuration (tmsh load /sys config default) and then load previous created ucs backup file.

     

    when problem occurs again, look into log or error message (e.g. /config/bigip.conf at line: 7396) and check what's wrong (e.g. look into config at that line). helpful can bee load config partition after partition (load /sys config partitions { PARTITION-NAME }) and not all partitions together (load /sys config partitions { all }). there is possibility load config step-by-step from terminal (copy-paste), it depends on size of configuration.

     

    let us know if you solved your issue.

     

    • vjatseslav_novi's avatar
      vjatseslav_novi
      Icon for Nimbostratus rankNimbostratus
      Feb 17, 2017

      Thanks for response. Line 7396 contained spaces: send "GET /betstream/getEvents HTTP/1.1\r\nHost: \r\nConnection: Close\r\n\r\n"

       

      Seems there is bug, which covers that issue https://support.f5.com/csp/article/K15144

       

      It takes place only when reloading config (load /sys config) or restoring from ucs files