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Davidfisher_345's avatar
Davidfisher_345
Icon for Altocumulus rankAltocumulus
Jul 18, 2018
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Load failed from APM-A.domainname.ae 01071178:3: Cannot delete customization group

Hi guys,

I am getting this apm sync fail error.

And i can't figure out what exactly it means:

Sync Summary

Status
    Sync Failed
Summary
    A validation error occurred while syncing to a remote device
Details


    Sync error on APM-B.domainname.ae: Load failed from APM-A.domainname.ae 01071178:3: Cannot delete customization group (DMZ_Exchange_2013_Access-Policy_logout_3_1) because it is used.
    Recommended action: Review the error message and determine corrective action on the device

does it say the policy is being used by a VS?

fdvdvd

APM
security
  • Davidfisher_345's avatar
    Davidfisher_345
    Jul 20, 2018

    This turned out to be easy:

     

    The DMZ_Exchange_2013_Access-Policy_logout_3_1 on the standby had an object which was not present on the ACTIVE and during the sync the active box tried to delete, but the object was in use.

     

    Deleting the policy whole APM policy from the standby and syncing again from the active fixed it.

     

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  • Davidfisher_345's avatar
    Davidfisher_345
    Icon for Altocumulus rankAltocumulus
    Jul 20, 2018

    This turned out to be easy:

     

    The DMZ_Exchange_2013_Access-Policy_logout_3_1 on the standby had an object which was not present on the ACTIVE and during the sync the active box tried to delete, but the object was in use.

     

    Deleting the policy whole APM policy from the standby and syncing again from the active fixed it.