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Hamish's avatar
Hamish
Icon for Cirrocumulus rankCirrocumulus
Sep 01, 2012

iOS device fails to login...

It almost looks like a cookie problem. I had the same issue with real browsers when SSO cookies were set to be HTTP only. )The javascript in the login page couldn't access the cookie, so it failed). The iOS device logins in (i.e. securID logs as successful), but immediately logs out (Page says Session finished, logged out successfully)

 

Looking in the logs for the failed session I see

 

IP Cleanup: Failed to read rtdom_id err: ERR_OK

 

Hmm... ERR_OK isn't axactly what I'd call an error... Someone was a bit enthusiastic there... I THINK the login fails where I have a Machine-Check inserted in the policy... To explicitly check for iOS devices, because I was getting the same problem when having 'Machine Cert Check' in the policy...

 

 

Anyone got any ideas?

 

 

H

 

APM
remote access
security

2 Replies

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  • Seth_Cooper's avatar
    Seth_Cooper
    Icon for Employee rankEmployee
    Sep 07, 2012
    Are you using APM or Firepass? If APM the make sure you have an "Allow" ending in your Policy. If this isn't the fix then can you provide a little bit more information on your setup?

     

     

    Seth
  • Hamish's avatar
    Hamish
    Icon for Cirrocumulus rankCirrocumulus
    Sep 11, 2012
    Turns out that if you use the provided 'Client OS' selector instead of creatign a new one (Using the same test) then it works... (I'd created a new one that just had iOS or something else rather than the clientOS one that has 7 outputs... Not sure why it didn't work. I didn't get that far in my investigations.

     

     

    H