Forum Discussion

Shiraz's avatar
Shiraz
Icon for Altostratus rankAltostratus
Apr 17, 2012

Unable to export APM access policy.

 

Hi Everyone,

 

 

 

I am unable to export the APM Access Policy from BIG-IP Web GUI. I have already downloaded the backup file (.ucs) from archive list, however I would like to export the APM Access Policy from Access Policy --> Access Profiles --> Access Profile List and then clicking on the Export as shown in the attached screenshot. Its showing Loading.. Receiving configuration data from your device for 3 to 4 minutes and then shows a message, restarting the configuration. Kindly assist me in this regard.

 

 

 

Regards,

 

 

 

Mohammed

 

APM
app sec
security

8 Replies

Sort By
  • hooleylist's avatar
    hooleylist
    Icon for Cirrostratus rankCirrostratus
    Apr 17, 2012
    Hi Mohammed,

     

     

    Can you open a case with F5 Support on this? You can help by running qkview from System | Support and uploading it to https://iHealth.f5.com.

     

     

    Aaron
  • Demonio_21719's avatar
    Demonio_21719
    Icon for Nimbostratus rankNimbostratus
    Jan 08, 2013
    Hello, you can try to check all images uploaded, and verify that the name does not contain spaces.

     

    Then try to export it, because this is a possible cause.

     

    Greetings
  • soymanue's avatar
    soymanue
    Icon for Nimbostratus rankNimbostratus
    Jan 21, 2014

    Hello Did you finally solve this issue? Something quite similar is happening to us Regards

     

  • Henrik_S's avatar
    Henrik_S
    Icon for Nimbostratus rankNimbostratus
    Jun 03, 2014

    Hello, we are seeing the same issue while trying to export one APM access profile. Did you find any solution to this?

     

  • kunjan's avatar
    kunjan
    Icon for Nimbostratus rankNimbostratus
    Jun 03, 2014

    Are you using iApp created policies? You might hit issues if you export from policy created from iApp.

     

  • Henrik_S's avatar
    Henrik_S
    Icon for Nimbostratus rankNimbostratus
    Jun 03, 2014

    No we are not using any iApp for this and there is no whitespace in the profile naming. 2 other profiles on the same unit is exporting just fine. The Version in question is v11.2

     

  • Henrik_S's avatar
    Henrik_S
    Icon for Nimbostratus rankNimbostratus
    Jun 03, 2014

    We found the issue while looking at the audit log. There was a Reference to a custom front image. The image in question had a filename containing a whitespace and therefore it seemed as it was unable to export it.

     

    The error was: "The requested unknown (/Common/) was not found. cmd_data=list apm policy image-file Common/"

     

  • kunjan's avatar
    kunjan
    Icon for Nimbostratus rankNimbostratus
    Jun 03, 2014

    What's the error you are getting? there is cmd line available, ng_export.