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Dheeraj's avatar
Dheeraj
Icon for Nimbostratus rankNimbostratus
May 27, 2019

Unable to access tunnel or portal resource after login in VPN.

Hello Team,

 

One of our user is facing problem like after login in VPN no tunnels and prtal resources are seen, he is getting blank page, Active X and java is update in internet explorer.

 

Please find the below snapshot for your reference.

 

 

APM
application delivery

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  • Fallout1984's avatar
    Fallout1984
    Icon for Cirrocumulus rankCirrocumulus
    May 29, 2019

    First, you'll need to gather some info...

     

    • What OS is the client running (Win/Mac/Linux)?
    • What version of software is the F5 running?
    • When was the last time the client device successfully connected? Were there any F5 or client config changes since that time? Is it just that client, or are more people having that issue?

     

    Run an APM Access Report, see how far the client got into the login process - did they get to the point where an IP was assigned? For more in-depth info, retrieve a VPN log file from the client, either (depending on the client OS) via the F5WinInfo utility, or you can try looking here for one of the log files:

     

    In Win10: C:\Users\<userID>\AppData\Local\Temp\logterminal.txt

    In Mac OS: ~/Library/Logs/F5Networks/

    Ubuntu: ~/.F5Networks

     

    This should get you started...

     

    Good luck,

    Alan