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daboochmeister's avatar
daboochmeister
Icon for Cirrus rankCirrus
May 18, 2015

Bomgar remote desktop appliance - proxied to by APM, any experience?

So someone has decided on deploying a Bomgar appliance onto our LAN as a remote desktop/support solution.

 

For external access (via the internet) we would like to pass the Bomgar client traffic through an APM-defined application link. I'm concerned, however, because the Bomgar rep seemed to be saying they have a custom client, that prompts for and sends either userid/password or RSA credentials ... not sure how they are sent, nor how straightforward it would be to build an APM policy that captures/uses those credentials, while also passing them on to the Bomgar appliance.

 

Does anyone have experience proxying to a Bomgar appliance? Any lessons learned, gotchas, etc.? Any experience specifically with setting up an APM policy to control external access to the appliance interfaces?

 

If it's relevant, we're running LTMs with 11.5.2.

 

thx!

 

APM
application delivery
design
LTM
security

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  • Michael_Jenkins's avatar
    Michael_Jenkins
    Icon for Cirrostratus rankCirrostratus
    May 19, 2015

    While we use Bomgar as well, we don't put it behind the F5, but in other instances where we have applications with client applications, I have usually disabled APM for those client ports so that auth request goes directly to the backend server while any web requests still go through the APM.

     

    Another option may be setting up an irule to use clientless mode and see if you could get it working that way.

     

    Hope it helps...