Forum Discussion

Jon_Singh's avatar
Jon_Singh
Icon for Altostratus rankAltostratus
Oct 12, 2016

Crashing with IE and users in Japan

Hi All,

 

We have an app that we pump through APM that is heavy on JavaScript. The app only supports IE and users are working fine with it except for users in Japan. In Japan, if they go to the application directly outside of APM, they do not experience any kind of crash with IE. But through the APM (as a portal resource) IE literally complains... 'the website .com has stopped responding, restart?

 

Has anyone run across this issue? We've tried the usual cache clear, safe sites, browser reset and no luck!

 

Any help is appreciated.

 

APM
devops

3 Replies

Sort By
  • Shaun_Simmons1's avatar
    Shaun_Simmons1
    Icon for Altostratus rankAltostratus
    Oct 12, 2016

    To clarify "outside" you are referring to a user accessing the application by the back-end "Pool Member" IP?

     

    Has the application always exhibited this behavior? -May I ask what application you are referring to?

     

    Is the application stateful or stateless?

     

  • Jon_Singh's avatar
    Jon_Singh
    Icon for Altostratus rankAltostratus
    Oct 12, 2016

    We are currently on 11.5.4 HF2.

     

    When I say outside APM I mean that we are accessing the resource through APM as a portal resource. Fiddler is a great idea! I think that its crashing on a javascript load but I havent been able to capture it with the IE dev tools. Fiddler is independent so that is perfect. I will report back soon.

     

    Thanks Jon