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ooby's avatar
ooby
Icon for Nimbostratus rankNimbostratus
Nov 10, 2014

Auto check feature not working

Hi all, I'm having trouble getting the 'automatic update check' to work' Pressing the button to check I get an error 'No response from server' I've got the holes put in the firewall, unfortunately I don't have visibility or control of the FW as it's hosted and managed by another organization but I suspect the attempts aren't even hitting the FW. I've been using this as my guide https://support.f5.com/kb/en-us/solutions/public/15000/000/sol15000.html

 

Anything I can check?

 

thanks

 

application delivery
LTM
management

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  • R_Marc's avatar
    R_Marc
    Icon for Nimbostratus rankNimbostratus
    Nov 10, 2014

    I would try telneting to the IP:Port from one of your F5 nodes.

    From TMSH go to bash, then:

     telnet callhome.f5.com  443
Trying 65.61.115.198...
Connected to callhome.f5.com.
Escape character is '^]'.

 telnet activate.f5.com 443
Trying 208.85.210.4...
Connected to activate.f5.com.
Escape character is '^]'.

    If you get a connection timeout, then either you don't have a route or connectivity. This presumes you have DNS configured as well.