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ooby's avatar
ooby
Icon for Nimbostratus rankNimbostratus
Aug 06, 2013

Remote Desktop Application

Hi all,

 

Hopefully the right forum for this

 

I've been tearing my hair out with this problem for weeks.

 

I've created a VIP to a webtop with a published Remote Desktop. There is an APM that does two-factor authentication and grabs some data from Active Directory of the user that is authenticated to pass them onto a specific remote desktop computer.

 

 

The issue I'm having is that it's not working for everyone. I've tried numerous clients, Windows 7 and Windows 8. I've installed just the web components when prompted by the F5 and the 'Fat client' that I downloaded off the connectivity profile on the LTM.

 

 

I'm out of ideas.

 

 

What happens is that the client authenticates successfully, is presented with the webtop and remote desktop connection. Clicking on the connection brings up the terminal screen, says it's downloading files, then connecting to the server. Then I get a message that it couldn't connect to the server and drops the terminal window.

 

 

I can't work out why it fails on some computers and not others. Has anyone had this problem before or know what it may be?

 

 

Thanks

 

2 Replies

  • mikeshimkus_111's avatar
    mikeshimkus_111
    Historic F5 Account
    Hi Chris, what version of Windows are the destination computers running? APM has issues with connecting from Windows 8 clients, and also connecting to Windows 8 and Windows 2012 session hosts. Sometimes this can be worked around by adding the hostnames of the destination computers to the trusted websites list in Internet Explorer. At any rate, I recommend opening a case with F5 Support, since this is most likely related to a known bug. It will help us to get it fixed.

     

    thanks

     

    Mike
  • ooby's avatar
    ooby
    Icon for Nimbostratus rankNimbostratus

    Thanks for the reply Mike.

     

     

    They destination computer I'm having trouble connecting to is Windows Server 2008 R2.

     

     

    After my post yesterday I was playing around with the permissions on the Windows 8 machine that wouldn't connect and I took full ownership of C:\windows\system32 (I was already logged on as an administrator).

     

    I then used Firefox to connect, and it worked after prompting me to install the plugin for Firefox.

     

    I then decided to see if IE would work - and it did!

     

    I had a look at what sites are listed in the Trusted Zone, it has nothing listed.

     

     

    I'm thinking that something from the client/configuration isn't installing properly or at all but I don't know how to prove that.

     

     

     

    I then asked the person who is using a Windows 7 client to try again using IE and FF. IE did not work but FF did.

     

    Unfortunately I don't have access to the Windows 7 machine (it's a client that is off-site and not owned by the person or me) so I can't really troubleshoot from that computer.

     

    This person has installed the client under an Administrator logon a well

     

     

    I had a case open with F5 for a while about this issue but I asked them to close it as I though it was just happening from my one Windows 8 machine, I thought that it may just be something on that machine.

     

    Since then I had the client with the Windows 7 machine report the same problem.

     

     

    I upgraded my F5 to v11.3 HF 6 at their request though this didn't make a difference.

     

     

    So to re-cap.

     

     

    Windows 8 machine is now working from IE but a Windows 7 machine isn't.

     

    I have another Win 8 and Win 7 machines that do work.

     

    I'm leaning to some sort of installation issue of the client