WebUI shows error: Error getting auth token from login provider Version 13.1.0.2

We had this same error last week. I don't think your issue is related as you've sighted two versions. With that in mind, check out the following of which the second may be related.

https://cdn.f5.com/product/bugtracker/ID723798.html

https://cdn.f5.com/product/bugtracker/ID707267.html

Our issue was that restjavad was constantly restarting and tamd was down. This was because the VE was unfortunately Rest on the VMWare side causing the file system to be mounted readonly. When our automated inventory job kicked off it would throw these errors in the GUI.

I would run the following:

tmsh show /sys service restjavad

tmsh show /sys service tamd

If either is down, then restart. Also the following article helped with the file system issue:

https://support.f5.com/csp/article/K44694188

/jeff

Hello Jeff,

Thanks for having this issue answering by you.

I did the what you mentioned the reply and nothing was solved still the having the issue

Hi,

You'll need to troubleshoot further by checking the relevant log files.

# cat /var/log/restjavad.0.log | more

# cat /var/log/restnoded/restnoded.log | more

Post the information into this Question if you require further assistance understanding if the output is relevant to the issue. If you don't see any noticeable issues then could be cosmetic. Try restarting the httpd process:

# tmsh restart sys service httpd (not service impacting)

The bug article also suggests restarting the restjavad / restnoded processes will 'usually' fix this issue, however, as it's not your VE may have memory issues. You can start by viewing how much memory is first available and progress from there using Linux utilities such as Top or vmstat.

# tmsh show sys memory

OR # free -m

Kind regards

Ben

Hello Ben,

hope you staying safe.

Actually i upgrade the version to 13.1.3.3 and the issue i had was resolved, now i can see my network map and pool and node associate with it.

Thanks