Hi Team, Hope all of you are doing good. I am planning to do factory reset of BIG-IP. Can you please let me know the process and precautions to do this activity. regards,RAQS

, You can refer below article. https://support.f5.com/csp/article/K13127

Hi Mayur, Thanks for reply. I have been through this article. But still issue with F5, its in Inoperative mode , GUI stuck in configuration utility restarting. I did allpossible troubleshooting but no luck. Its BIG-IP 4000 and on 11.6 version. Regards,Raqs

you performed all the steps from the K article? do you get anything on the CLI? what does the /var/log/ltm say?

It says that mcpd is stopped and when we try to start it, then again same error message.

the log probably says more, there usually is a reason why something doesn't work. i also would advise contacting support, they can access your system (remote session) and quickly determine an issue. for us that is more difficult.

Factory Reset | DevCentral

11 Replies

Mayur_Sutare
MVP
Oct 28, 2020
,

You can refer below article.

https://support.f5.com/csp/article/K13127
- RAQS
  Cirrus
  Oct 29, 2020
  Hi Mayur,
  
  Thanks for reply. I have been through this article.
  
  But still issue with F5, its in Inoperative mode , GUI stuck in configuration utility restarting. I did all
  possible troubleshooting but no luck. Its BIG-IP 4000 and on 11.6 version.
  
  Regards,
  Raqs
  - boneyard
    MVP
    Oct 29, 2020
    you performed all the steps from the K article?
    
    do you get anything on the CLI?
    
    what does the /var/log/ltm say?
jaikumar_f5
MVP
Oct 30, 2020
Looks like your version is hit with the bug - https://support.f5.com/csp/article/K17368
I'd suggest you to see if you can do a mcpd forceload and then do a reboot to see if the box comes up properly and loads the config. Try your luck. If not engage F5 support.
- RAQS
  Cirrus
  Oct 30, 2020
  Thanks Jaikumar for reply, will
  upgrading it to stable version fix the issue ? Currently i am in 11.6 and it’s BIG-IP 4000 series.If so then which will be the good version to upgrade.
  
  regards,
  RAQS
  - jaikumar_f5
    MVP
    Oct 31, 2020
    I see your planning to repurpose this box by setting it with default config. If I were you surely I'll try my options with above. Since the solution is just a point fix, it should be an easy upgrade.
    
    Also some suggestions, you can go to grub menu and see if there's other images and boot with them. Then install new image in your desiring volume and boot back. It's all troubleshooting you gotta to do to resolve. Options are many !!!