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weldahab's avatar
weldahab
Icon for Nimbostratus rankNimbostratus
Dec 19, 2017

Lab licence issue "The license for this device is not operational."

Hi There,

 

I got 2 (90 days licences) for BIP IP. By following the activation process it return me back to the activation menu which is reduced to "Licencing".

 

I tried to delete and reset it up several time, still same issue.

 

I tried even 1 (45 days licence) it gave me the same.

 

Thank you for your help

 

application delivery
ASM Advanced WAF
BIG-IP
lab licence

3 Replies

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  • crodriguez's avatar
    crodriguez
    Ret. Employee
    Dec 22, 2017

    Are you using Manual or Automatic licensing? In other words, on the screen where you enter your base registration, is the "Manual" or "Automatic" radio button checked?

     

  • NAG_65570's avatar
    NAG_65570
    Historic F5 Account
    Dec 26, 2017

    Could you tell us which link are you using to upload the Dossier? and if you are getting the valid Licence back after loading the Dossier on the licence site?