F5 APM (failed to initialize local tunnel server)

Bump, I have one user who started getting "Failed to initialize local Tunnel Server" along with the "Disconnect" error message this week when he tries to use a Network Access resource. Windows 10 updates were installed two days ago and it worked BEFORE this, so I think maybe some Win10 updates are to blame. It's a private Win10 computer with no corporate policies and he uses IE11 and not Edge. He has uninstalled components with F5WinInfo.exe and reinstalled them with BIGIPComponentsInstaller prior to connection.

Connection with BIGIP Edge Client still works, but the user needs more functionality than the Edge Client offers (specifying another Network Profile is troublesome)

BIG-IP APM version: BIG-IP 11.5.3 Build 1.47.167 Engineering Hotfix HF1

The APM log on the BIGIP does NOT show the usual messages from when a user starts a Network Access connection. (the Assigned PPP" etc), this is probably normal since there isn't any tunnel.

• When the user tries to click Show Details, Show Logfile, Export, he gets this error message when trying to save the log file: "C:\Users\Morten\Documents\EdgeClientLog.txt You do not have access to save the file in this location. Contact your administrator for permission. Do you want to save the file in the Documents folder instead"? (my translation from another language) When he tries to save it in Documents or in a newly created C:\temp folder, he gets the exact same message. I had to get screenshots of logterminal.txt, they can be seen in this RTF document. http://carlberner.moonlit.no/temp/feil-apm.rtf (URL corrected)

I think the relevant log messages are:

\HostCtrl.cpp(800), CHostCtrl::InstallComplete, Installation Complete (error: 0, CLSID:..etc

Starting local TunnelServer

\HostCtrl.h(811), CHostCtrl::onStartTunnelServer, enter

\HostCtrl.h(922), CHostCtrl::OnStartTunnelServer(), EXCEPTION - isReady() COM call failed, -214..etc

\HostCtrl.h(932), EXCEPTION caught