Forum Discussion
Brian_Gibson_30
Nimbostratus
Usually when I have a problem like this after an upgrade it is because of a licensing issue that is hanging the box.
Can you ssh into the device? If so, run tmsh show sys mcp-state and make sure mcp is running. Also what is the status of the device in the bash banner? Does it say INOPERATIVE?
Do a tmsh show /sys license and make sure your license is ok. You may need to reapply it.
Bob_66655
Jun 09, 2015Nimbostratus
I am running into same issue of getting stuck in 'configuration utility restarting' while upgrading F5 ltm 2000 from 11.4.0 Build 2434.0 Hotfix HF6 to 11.6.
my device is showing INOPERATIVE and mcp-state is as below:
Sys::mcpd State:
-------------------------------------------------------
Running Phase base
Last Configuration Load Status high-config-load-failed
can you please advise?
I don't think if I have any license issue. I have reactivated license prior to upgrade.
below is output of 'show sys license:
Sys::License
Licensed Version 11.2.1
Registration key GLIFX-EHBDX-TWSYC-PCEIB-BNNUZMG
Licensed On 2014/04/14
Service Check Date 2015/06/08
Platform ID C112
Appliance Serial Number f5-pcmu-ewls
Active Modules
GTM-DNS, Rate Limited, LO, BIG-IP (OZRGAYP-TOSKSKH)
DNS Rate Fallback, 50
GTM Rate Fallback, 8
DNS Licensed Objects, 0
GTM Rate, 8
DNS Rate Limit, 50 QPS
GTM Licensed Objects, 0
LTM, Base, 2000S (FHVPPKH-NEQTLEX)
Application Acceleration Manager, Core
IPV6 Gateway
Rate Shaping
Ram Cache
Anti-Virus Checks
Base Endpoint Security Checks
Firewall Checks
Network Access
Secure Virtual Keyboard
APM, Web Application
Machine Certificate Checks
Protected Workspace
Remote Desktop
App Tunnel
SSL, 2000S