Wiki?

Thanks for the comments brandorr. We took a look at wiki's when planning the rollout of this site and decided that a forum approach would best suit our users. I'm interested in your feelings as to how a wiki could benefit this community and if, in your mind, it would be a replacement for the forums or something you would use in parallel with them.

 

 

The key for us would be that it fits into our portal framework (authentication/etc) and from first glance it looks like twiki wouldn't be a "simple fit".

 

 

Again, thanks for your feedback and I look forward to hearing more about how you would use a wiki and what exactly is stopping you from using the forums to pass along your knowledge. Also, if you could state why specifically you feel they are "unorganized", we might be able to "organize" them a bit better in the meantime...

 

 

-Joe

Basically, I think that there is some very useful stuff in the forums, but you really have to know what you are looking for to find it. You see alot of repeated questions as well.

 

 

If there were an easy/automatic way to promote repeated questions into the FAQs as well as make our own infodocs, solutions and faqs it would really be something...

 

 

Although devcentral is unofficial, it looks like it is a great first step in a making a combined official support portal. I think you have a good approach here... Wiki would be in addition, to your portal... The portal maintainers could then take the best content from the user maintained wiki, and bring it into the portal. (You still want the portal as you need to maintain control of the "official" site)

 

 

I really think you need to use your own product to provide single signon to ask.f5.com devcentral.f5.com and websupport.f5.com.

 

 

Also I want the CR and CSR list exposed to me, as well as a better ticketing system. (I think you use Clarify, you might want to consider the excellent opensource RT3 ticketing system).

 

 

I suggest setting up a twiki/wiki testbed and seeing how it goes... (Put a link to it on the quicklink bar on devcentral.) The users will choose their preferred method. (The forums have evolved into an unoffical support channel, which is ok, but what you really need is a user supported website, and I feel a wiki is the best way to get there.)

 

 

-Brian

How difficult would it be to add a "recommend it" button to the forum viewer.

 

 

Also, I'd like an option to to view the forum unthreaded and sorted by the number of recomendations.

 

 

Also I couldn't find an iRules FAQ.. I think one needs to be created.. Preferreably automatically generated...

 

 

Thanks,

 

Brian

Joe,

 

 

Please check out my wiki and let me know what you think: Click here http://www.vj.com/f5

 

 

Cheers,

 

Brian

brandorr,

 

i'm extremely interested in your work with BigIP and PeopleSoft. I'm an experienced PeopleSoft consultant. I'm currently at a client site that is implementing BigIP/SSL with PeopleSoft Portal and their content apps. I've been able to locate bits and pieces of irules information, the biggest portion I found (unfinished) here at F5's dev article. Click here

 

 

I visited your wiki site but couldn't find any PeopleSoft information.

 

 

My biggest issue is being able to rewrite the Content URIs for allowing the PeopleSoft Portal to access its content providers.

 

 

I can provide much greater detail if anyone is interested in helping.

 

 

Thanks!

 

Craig