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Ahsan_2380's avatar
Ahsan_2380
Icon for Nimbostratus rankNimbostratus
Jan 09, 2009

Configuration lost after License Renewal

Hi All

 

We were using Big IP ver 9.4.4 with production license.

 

We had to test caching module so a demo license was arranged.Now after testing was done...we tried to revert back to the production..so downloaded the dossier using the original base reg key and got the license..once i submitted the license..got a "page cant be displayed".

 

Lost connection thru the network..connected the big ip using the management port locally..

 

The license was updated to production..

 

but when i checked the config parameters such as Virtual Servers,pools nodes,irules and the network routes were erased.

 

But the archive backup and self ip were present.

 

Tried to restore using the back up file..failed..

 

Can any suggest why this is happening..

 

F5 suggested a full_box_reboot which did not help either..

 

When i did a qkview, i cn see the parameters missing from the UI..

 

Urgent help required...coz this is a production unit...Also check the config error message on the top of the gui screen which is attached below
config
design

3 Replies

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  • hooleylist's avatar
    hooleylist
    Icon for Cirrostratus rankCirrostratus
    Jan 09, 2009
    Hi there,

     

     

    For critical issues you should open a case with F5 Support so you can get a prompt response.

     

     

    That said, it sounds like your configuration still has features enabled which aren't enabled in your original production license. If you run 'b load' from the command line, you should be able to tell which configuration option(s) are causing the config to not load. It's most likely the RAM caching on your HTTP profile(s). If you see a line or lines like "ramcache enable", change them to disable.

     

     

    If you want to post the error when running 'b load' and an anonymized copy of the config section, someone can point out how to modify the bigip.conf.

     

     

    Aaron
  • Ahsan_2380's avatar
    Ahsan_2380
    Icon for Nimbostratus rankNimbostratus
    Jan 10, 2009
    hi..thanks for the reply..i did run a b load command..

     

     

    it shows the ramcache feature is stil present but not licensed.

     

     

    pls find the output of the b load command below.

     

     

     

    [root@flpbigip:Active] config b load

     

    Reading configuration from /defaults/config_base.conf.

     

    Reading configuration from /config/bigip_base.conf.

     

    Reading configuration from /config/bigip_sys.conf.

     

    Reading configuration from /usr/bin/monitors/builtins/base_monitors.conf.

     

    Reading configuration from /config/profile_base.conf.

     

    Reading configuration from /config/daemon.conf.

     

    Reading configuration from /config/bigip.conf.

     

    Reading configuration from /config/bigip_local.conf.

     

    Loading the configuration ...

     

    BIGpipe HTTP profile operation error:

     

    01070356:3: RAM Cache feature not licensed.

     

     

     

    can u tell me how do i disable the ramcache..

     

    Have logged a call with F5..but they are stil not able to find the root cause.
  • hooleylist's avatar
    hooleylist
    Icon for Cirrostratus rankCirrostratus
    Jan 12, 2009
    If you edit the bigip.conf and change any lines like this:

     

     

    ramcache enable

     

     

    to:

     

     

    ramcache disable

     

     

    the configuration should load. You can use a simple sed script to do this:

     

     

    sed 's/ramcache enable/ramcache disable/g' /config/bigip.conf > /cofig/bigip.conf.ramcache_disabled

     

     

    The output will be written to /cofig/bigip.conf.ramcache_disabled.

     

     

    Copy your existing bigip.conf:

     

     

    cp -p /config/bigip.conf /config/bigip.conf.ramcache_enabled

     

     

    Copy the edited config to the default config file:

     

     

    cp -p /cofig/bigip.conf.ramcache_disabled /config/bigip.conf

     

     

    Then reload the configuration

     

     

    b load

     

     

    If you want to back out this change, you can recopy the original bigip.conf.

     

     

    Aaron