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henry_kay_36032's avatar
henry_kay_36032
Icon for Nimbostratus rankNimbostratus
Jan 30, 2015

APM - Portal Access, Java Applet not loading

hi all,

 

ran into 1 issue with F5 APM + Portal Access.

 

i am deploying F5 APM with Authentication to AD and going to a Portal access.

 

when i launch APM, login everything is working perfectly except when i click on 1 of the link in the portal. i am getting 404 error for the java applet.

 

And when i check the log on the server, i get alot of this error.

 

network: Cache entry found [url: https:///webapps/client-lib/bb-vc-client.jar, version: 9.1.110082.0] prevalidated=false/0 network: Cache entry not found [url: https:///webapps/client-lib/bb-vc-client.jar?version-id=9.1.110082.0, version: null]

 

I have tried configuring the following. Java support option in the virtual server Java patching in the portal access setting.

 

Would appreciate if anyone could point me at a direction that i can start troubleshooting it.

 

BIG-IP Access Policy Manager (APM)
security

4 Replies

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  • boneyard's avatar
    boneyard
    Icon for MVP rankMVP
    Jan 31, 2015

    i would contact F5 support, they will ask you do to some traces and such and will probably be able to handle this easier then we can.

     

    if i would have to troubleshoot this myself i would focus on try to find out what exactly happens on the http level with a tool like firebug or such. then see if you can fiddle with some rewriting options. but still this is lots of testing and trying. support will be better.

     

  • kunjan's avatar
    kunjan
    Icon for Nimbostratus rankNimbostratus
    Feb 01, 2015

    Have you checked the java console logs for errors?

     

  • henry_kay_36032's avatar
    henry_kay_36032
    Icon for Nimbostratus rankNimbostratus
    Feb 01, 2015

    hi boneyard, i will try contacting support and see what their advise is.

     

    hi kunjian,

     

    When i check the java console error log, the following is what i get. i only extract a couple of the error as most of the error is similar to this.

     

    network: Cache entry found [url: version: 9.1.110082.0] prevalidated=false/0 network: Cache entry not found [url: version: null]

     

    • Rosieodonell_16's avatar
      Rosieodonell_16
      Icon for Cirrus rankCirrus
      Oct 19, 2015
      Just wondering if you got any resolution with this. I am also having some issues with Java coming through the portal.