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cgallimore_1748's avatar
cgallimore_1748
Icon for Nimbostratus rankNimbostratus
Dec 29, 2015

Remote desktop resource not clickable on full webtop

I ran into an issue today with a user that once they logged into the full WebTop they were unable to click any of the RDP resources, or in other words it did nothing when they clicked on the link. I had the user try on another non-domain joined PC and still got the same result. Both PCs were running IE11, the site was listed in the trusted sites list of the browser, F5 add-ons were enabled and activeX settings were set to enable or prompt. We also tried to disable their anti-virus temporarily as a test and it yielded the same results as well. We are running 11.5.3 HF2, the apm logs show no errors or warnings for that user's session ID and no other users are having this issue. Any suggestions on what to try next?

 

APM
application delivery
full webtop
rdp

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  • Lucas_Thompson_'s avatar
    Lucas_Thompson_
    Historic F5 Account
    Dec 30, 2015

    First thing in Web App debugging for the symptom of "I click something in a web page but nothing happens" is to make JS errors visible so you can see if some browser run-time execution problem is causing the trouble.

     

    • IE: Tools => Internet Options => Advanced => Display a notification about every script error
    • FF: Menu => Developer => Toggle Tools => Console
    • Chrome: Menu => More Tools => Developer Tools => Console

    Try that to see what's actually going on when you click it and nothing happens.

     

    • cgallimore_1748's avatar
      cgallimore_1748
      Icon for Nimbostratus rankNimbostratus
      Dec 30, 2015
      We checked that setting and no notifications popped up when logging into the webtop.
    • Lucas_Thompson_'s avatar
      Lucas_Thompson_
      Historic F5 Account
      Dec 30, 2015
      OK. Next step is to use some developer tools like HTTPWatch, IE F12 developer tools, Paros, Fiddler, iRules logging on HTTP_REQUEST, ssldump packet capture, or whatever you like to see what HTTP requests occur when clicking the item.