CirrusI was given a task to update our F5 Viprion's software version this weekend. However, upon checking for the latest software version on F5's downloads website, I came across an error which is:
Export Compliance Check - Failure
All downloadable files are presented with this error when I tried to download.
CirrostratusThere should be an email you can ask about fixing the issue for your user or IP range. They're pretty responsive. If not, open a support case.
On a side note, I had this happen while upgrading with a customer from their puerto rico office. I was surprised that using my partner email to login from the same PC allowed full access to the downloads -- I'm not sure what causes the error, unless the partner account overrides some geo-location checks.
--D
CirrusI already did sent an email to F5 support and csp@ but they have not yet replied. I provided the necessary information such as: * User ID * Name * Company Name * IP address
Hopefully they will whitelist my IP address or at least allow me to download something. :)
CirrostratusI'll hazard a guess and say it's to do with security ciphers and what country you're in. I've seen it when dealing with Cisco before.
CirrusI'm from the Philippines, what did you do when you encountered this scenario? Did they provide access after you notified them via email?
CirrostratusAssuming Ryan's correct, I think you're out of luck until Seattle/Lowell/US business hours on the email. If only there were a way to transparently rewrite a URI to the export compliant ISO when a user is from a country that can't get the standard image so they can at least get an upgrade completed...
Are the devices located in a different country that doesn't have any restrictions? Maybe try logging in from a jump box in that datacenter and see if you have any issues?
AltocumulusI'll hazard a guess and say it's to do with security ciphers and what country you're in. I've seen it when dealing with Cisco before.
CirrusI'm from the Philippines, what did you do when you encountered this scenario? Did they provide access after you notified them via email?
CirrostratusAssuming Ryan's correct, I think you're out of luck until Seattle/Lowell/US business hours on the email. If only there were a way to transparently rewrite a URI to the export compliant ISO when a user is from a country that can't get the standard image so they can at least get an upgrade completed...
Are the devices located in a different country that doesn't have any restrictions? Maybe try logging in from a jump box in that datacenter and see if you have any issues?
CirrusAfter talking to F5 support via email, i was told that "The hold has been released. Kindly try again" After that I was able to download again, Good thing F5 was quick to respond to their emails. Thank you everyone who replied and answered my concern.
NimbostratusI am having the same issue right now, any suggestion please?