Georgi__Joe__St
Aug 07, 2017Altostratus
Can not find ASM Support ID details in Web UI
Hi All, I have really strange behavior at the moment. Recently some support IDs started missing in Web UI. And at the moment almost all of them are not there anymore.
How to reproduce it - going to:
Security ›› Event Logs : Application : Requests
- Support ID is missing in the list.
If I click on "Show filter details" and search for exact support ID. -> Nothing Found.
- The strange thing is that Support IDs are properly logged on syslog server.
- I can see all details directly if I go to:
https://lb.example.com/dms/policy/win_open_full_request.php?id=8932188905075943760nonExistingAnchor
So they are just missing in Event Log UI but still exist in MySQL and logged properly in syslog.
Any idea or recommendation?
Thank you in advance all.