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Sergio99's avatar
Sergio99
Icon for Nimbostratus rankNimbostratus
Jan 29, 2019

Access Policy - Text Customization not showing up correctly

Hi,

 

Under Access Policy -> Customization: General -> Text

 

We have the default SecurID prompt message: Wait for the tokencode to change,

 

then enter the new tokencode:

 

But when a user get's that message in there browser, the spelling is wrong....it shows up like this:

 

Wait o tokenn tto change, then enter the new tokencode:

 

Would anybody know how to fix this issue? thanks!

 

APM
application delivery

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  • Greg_Stevens's avatar
    Greg_Stevens
    Icon for Nimbostratus rankNimbostratus
    Sep 17, 2019

    Hello,

     

    The issue is with the authentication server. A similar spelling mistake was resolved after upgrading our RSA systems.

     

    From "RSA Authentication Manager 8.4 Patch 6 Readme":

    AM-33070. Corrected issues with the way that the text was displayed on the RADIUS client PIN reset page.