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Greg_Black's avatar
Greg_Black
Icon for Altostratus rankAltostratus
Apr 05, 2017

Reset F5 back to Factory assistance needed

I currently have an F5 Big-IP 1600 series device. It is running 11.6.0 HF6. I was in the middle of configuring it and setting up users when I experienced an issue. All of the credentials for the admin accounts I have set up including the changed root and admin accounts are now not working. I can connect to the F5 login screen and I can SSH to it using Putty, but no password works for me. I even tried using caps in certain areas in case I inadvertently used caps for the login names. How can I just reset the F5 back to factory settings?

 

One other thing to note... I do not have a console cable that will work with this thing. I only have my console cable i normally use with my Cisco devices. This unit doesn't have an RJ45 connection.

 

Any help or direction is Greatly appreciated!!

 

Greg

 

application delivery
LTM

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  • Ed_Summers's avatar
    Ed_Summers
    Icon for Nimbostratus rankNimbostratus
    Apr 05, 2017

    If you don't have the root password, you may be able to boot the device into single-user mode and change the root password. From there you should be able to at least log in to the shell and manually edit the auth portion of the config. Check K14662 for the process on booting into single-user mode.

     

    And on second read I noticed your comment about not having a console cable. K587 indicates the cable is a standard null-modem pinout (I'm assuming your system has a DE9 connector). I don't believe you can perform a factory reset from the LCD panel, but perhaps there's a hidden key sequence that I'm not aware of.