Forum Discussion
crodriguez
Oct 01, 2019Ret. Employee
I spoke with our (F5) technical support team, and the consensus is that there are established channels for AWS Support to contact and work with F5 Support to resolve issues such as yours. The recommendation is for you to contact AWS Support again and ask to have your issue escalated. The escalation process should drive the necessary communication between AWS and F5. Please let me know how this goes for you.