CirrusRecently i have started seeing this error. What is this about? If F5 checking for updates then how to check which server its connecting etc and where are the proper place to check logs
I found following logs in Logs > LTM
Tue Oct 6 04:03:10 EDT 2015infolbf5updatecheck[12466] PHONEHOME: Update Server unavailable
CirrusThis is because BigIP now can check for updates, though it will not down load them. The error you see is either because you don't have DNS setup on your BigIP or your BigIP can't reach the internet.
NimbostratusHello from my BIGIP devices i can reach F5 hosts, but still i got these errors. any suggestions.
bigipNotifyObjMsg:PHONEHOME: Update Server unavailable
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.111.134... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.132... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)
(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) telnet 443 Trying 104.219.110.164... Connected to . Escape character is '^]'. ^CConnection closed by foreign host. (BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos)
It looks to me like the connection is established, and then closed because no data was transmitted.
That means it's reachable.
Nimbostratus(BIGIP-LTM)(cfg-sync In Sync)(Standby)(/Common)(tmos) list sys software update sys software update { auto-check enabled auto-phonehome enabled frequency weekly }
If my LTM box have access to F5 host servers, I didn't see logical reason for these errors. Just to inform recently we upgrades LTM from V12 to V13, and after the upgrade we're getting these errors.
NimbostratusSimilar issue on my side. Since upgrade to v13.1.0.2, we got below error every weeks in ltm log when auto-phonehome is launched:
ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Update Server unavailable ltm.1:Apr 2 08:18:12 F5-1 info updatecheck[28971]: PHONEHOME: Check for updates result 0
And this fire the SNMP trap "bigipUpdateServer" to inform update was in failure due to a network issue. But test done, and all servers are well reachable from the device.
If it's normal because no data have to be transmitted as you say BinaryCanary, why a trap is raised?
You can check the current settings by running
tmsh list sys software updateIn TMOS v11.5 the
auto-checkauto-phonehomeTo disable both mechanisms:
tmsh modify sys software update auto-phonehome disabled auto-check disabledTo re-enable both mechanisms:
tmsh modify sys software update auto-phonehome enabled auto-check enabledDont forget to run
tmsh save sys config