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- Jeff_Giroux_F5Ret. Employee
K21015971: Overview of F5 RuleGroups for AWS WAF
- contact AWS support
- AWS troubleshoots
- If AWS cannot find solution, ask for escalation
- AWS support will now contact F5 support
- F5 support now involved for further troubleshooting with AWS support and customer
Try the above process and report back your findings. I do not believe that AWS support staff should be punting customers back to F5 support. If this is happening, please let us know!